5/31/2023 0 Comments Minbox emailI want everyone to have an enjoyable experience and i understand sometimes that unfortunately doesn’t happen. You might receive this same FAQ automated response again, but by titling it this way, it will help me sort your request and get to it faster. Email me a message and title it “Order # – Refund”. Unfortunately some people have requested cancellations or refunds because they changed their mind, or were unhappy with the wait time, if you want a cancellation or refund please contact me first. So far I haven’t had anyone request refund or returns because they weren’t happy with the boxes, so that’s a great sign. If you aren’t happy with the boxes, I am willing to do a return/refund. I possibly can handle 1 or 2 per order, but these require me to create an all new box which is more time consuming and tends to get put on the “backburner” while I attend to orders I have already designed boxes for. I have made some already and they should be available at the bottom of the drop down menu for that system.ĭue to the current work load I am unable to take on large custom or new rom hack requests. Thanks Do you make Custom / Romhack Boxes? Please send another email titled “International Shipping – (Country Name)” so I can address this sooner. If you order from another country (besides Canada currently) we will have to set up where you can order from me and then I can invoice (likely through PayPal) your shipping costs. Due to the amount of orders I have, I can’t handle large orders of PAL or JP boxes that I don’t already have. I do have SOME PAL and JP box arts at the moment but primarily i have NTSC box art. I am not able to adjust or change the order info on the customs document because the label is tied to the order processing and the customs document is filled out through automation not by me personally. I do ship to other countries, however I do not collect tax for other countries so it’s possible you might have to pay a customs tax when you receive the order. Hopefully the trade off for the lower prices and discounted bulk prices is it will give everyone a little extra patience Do you ship international? I unfortunately can’t hire full-time help because it would cause the prices to go up on the miniboxes and my goal is to keep the prices as low as possible, and keep it realistic for people to get their entire collections (or favorite games) boxed. I do my best to give an estimate on how long things will take, sometimes I’m a bit optimistic, but I am working hard on everyones order.ĭuring times when I get extreme overload of orders I do hire help to put together the boxes and get orders sent out faster. Sometimes when I have to focus on some of the larger orders, it will bring most of the other orders to a stand still for a couple days. So don’t hesitate to email reminding me or pointing out it’s been awhile. I am trying to keep everyone happy, sometimes juggling so many orders causes some to fall off my “radar”. I tend to get hit with waves of orders whenever someone with a big following mentions the boxes on social media, it can be a bit overwhelming. I am working on all the orders I receive as fast as possible. I hope to have a better automated order confirmation in the future. If you have that, I have your order and it’s being worked on. Some customers paying with PayPal have said they never received this email, if thats the case, just refer to your PayPal Receipt as your order confirmation and as your receipt. Is there an order confirmation?Īfter you placed your order you should receive an email that says “Your Minibox Gaming Order has been received!” a lot of customers have found this in their Spam Folder for some reason. Sometimes it’s easier for me to quickly respond to your email if you send another email and title it something such as “Order # – Address Change” or “International Shipping – (Country Name)”. It may take me a few days to get back to you as I am a 1 man company here that is currently getting hit with a big wave of orders. Please check if your question and answer is here. I am currently experiencing an excessive amount of emails at the moment and have set up FAQ to help anyone that might have a common question or request.
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